Tayeh Groub Sdn Bhd,

SB10-1, Menara Paragon, Persiaran Bestari, Cyberjaya 63000 Selangor

Frequently Asked Questions

Please read our FAQ before sending us a message.

Why to choose Live Waterfall Drinking Water?

In our plant we use the best R.O. technologies which purify and removes the unhealthy contaminants, Such as arsenic, nitrates, sodium, copper and lead, some organic chemicals, and the municipal additive fluoride, producing the finest, freshest drinking water.

Is Life Waterfall Drinking Water approved by Ministry Of Health Malaysia?

Yes, our water source is approved by the Ministry Of Health Malaysia under approval number KKM 163(52/W/4).

What exactly happens after ordering?

We’ll process your order within 1 hours during our working hours from 9 AM tO 7PM and send you an SMS confirming your delivery date.

How long will delivery take?

You will receive the delivery schedule for your area after registration.
Kindly Please place your order before 7 PM and one (1) day prior the delivery date of your area. Last minute request and request taken after 7 PM will be arranged for the next delivery schedule.

On the day of your delivery

Please note that on the delivery day, someone will need to be at home within the hours of 9am and 7pm to receive your order. Our delivery team will call you an hour before they are due to arrive so you’ll know just when to expect them. Please provide a mobile number or daytime phone number so we can get in touch easily.

Do we have to pay GST ?

No, the customers don’t have to pay GST as the prices stated is inclusive of GST.

Do I receive an invoice for my order?

An invoice for your order will be issued only after payment is received.

For orders paid by credit card or direct debit from your bank account, we will issue an invoice immediately.

For orders paid by Cash on delivery, You will recived the invoice on upon the delivery day.

For orders paid by wire transfer or check , you will first receive an order confirmation, and the invoice will be issued after payment is received.

Is there any warranty on the Water Dispensers?

Yes, there is a manufacturer warranty on all of the Water Dispensers ordered with Live Water Fall Drinking Water.

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